Refund policy

Return is not as easy procedure and almost to impossible as from our side.Unless the issue is too serious for that, and them customer will be subjected to pay all the shipping fees.

To start a return, you can contact us at ellye5@outlook.com Please note that returns will need to be sent to the following address: ZHEJIANG JINHUA YIWU, FUTIAN STREET, CHANGE AVENUE,BUILDING 9, UNIT 2 ROOM 203

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.No credit or payment can be paid rather tham offering advice on how to fix the item.

Exceptions / non-returnable items
Certain types of items cannot be returned, like the ones we sell are DIY customized goods, perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on a discount items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

You have the right to cancel or return your order within 7 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

No Refund Policy

All sales are final. We do not offer refunds or exchanges unless the item arrives damaged, defective, or incorrect. Customers must contact us within [number] days of delivery with proof of the issue.